Privacy Policy – okok Casino Data Protection

1.Introduction

okok Casino ("okok", "we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how we collect, use, store, and share personal information when you register an account, make a deposit, place a bet, or interact with any part of the okok Casino platform.

This policy applies to all users of okok Casino, including players based in Bangladesh. By creating an account or using our services, you confirm that you have read and understood this Privacy Policy and consent to the data practices described here.

If you have questions about how okok handles your personal data, our support team is available 24/7 and will respond to privacy-related queries within two business days.

2.Data We Collect

okok Casino collects personal data in two broad categories: information you provide directly, and information we collect automatically when you use the platform.

Information you provide directly:

• Full name and date of birth
• Mobile phone number and email address
• Account username and password (stored in hashed form)
• Payment account identifiers (bKash, Nagad, or Rocket numbers)
• Identity verification documents when requested (national ID, passport)
• Any information you provide when contacting our support team

Information we collect automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Betting history, game activity, and transaction records
• Session duration and login timestamps
• Cookies and similar tracking technologies (see Section 8)

The table below summarises the main data types and why we collect them:

3.How We Collect Your Data

okok Casino collects your personal data through several channels, all of which are designed to be as transparent and minimal as possible.

• Registration form: When you create your okok account, you provide your name, date of birth, phone number, and email address directly.
• Deposits and withdrawals: When you transact through bKash, Nagad, or Rocket, we receive a transaction reference and the mobile number associated with the payment.
• Platform activity: Our servers automatically log your activity on the platform, including pages visited, games played, and bets placed.
• Support interactions: When you contact our support team via live chat or email, we retain records of those conversations to improve service quality and resolve disputes.
• Cookies: Our platform uses cookies to maintain your session, remember your preferences, and analyse how players use the site. See Section 8 for full details.
• Verification requests: If we ask you to verify your identity, you may submit documents directly through the platform's secure upload tool.

4.How We Use Your Data

Every piece of data okok Casino collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described in this policy. The main ways we use your personal information are:

• Account management: To create, maintain, and secure your okok Casino account.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and promptly.
• Identity verification: To confirm your age and identity in compliance with our anti-money laundering obligations.
• Fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of promotional offers.
• Customer support: To respond to your queries, resolve disputes, and improve our service based on feedback.
• Responsible gaming: To monitor betting patterns and identify players who may need support, in line with our responsible gaming commitments.
• Platform improvement: To analyse how players use okok Casino and make the platform faster, more reliable, and more enjoyable.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Communications: To send you account notifications, transaction confirmations, and — where you have opted in — promotional offers.

5.Data Sharing

okok Casino does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment processors: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: When KYC verification is required, we may share your submitted documents with a third-party verification provider. These providers are contractually bound to use your data only for verification purposes.
• Fraud prevention partners: We may share device and behavioural data with fraud detection services to protect the platform and all players from fraudulent activity.
• Legal and regulatory authorities: We may be required by law to disclose your personal data to government agencies, regulators, or law enforcement bodies. We will only do so when legally compelled and will notify you where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

6.Data Storage and Security

okok Casino stores your personal data on secure servers protected by industry-standard security measures. We take the security of your information seriously and have implemented multiple layers of protection.

• All data is encrypted at rest using AES-256 encryption.
• All data in transit is protected by TLS 1.3 encryption.
• Access to personal data is restricted to authorised personnel on a need-to-know basis.
• Our systems are monitored continuously for unauthorised access attempts.
• We conduct regular security audits and penetration testing.
• Passwords are stored as salted hashes and are never stored in plain text.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and remediate the incident.

7.Data Retention

okok Casino retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations.

• Active accounts: We retain all account data for the duration of your account's active status.
• Closed accounts: Following account closure, we retain transaction records and identity verification data for a minimum of five years to comply with anti-money laundering regulations.
• Support records: Customer support conversations are retained for two years from the date of the interaction.
• Marketing data: If you have opted in to marketing communications, we retain your contact preferences until you opt out or request deletion.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you.

8.Cookies and Tracking Technologies

okok Casino uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core features of okok Casino, but some personalisation features may not work as expected.

9.Your Privacy Rights

As an okok Casino player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team. We will respond to all requests within 30 days.

10.Children's Privacy

okok Casino is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we may request identity documents to confirm a player's age at any time.

If we discover that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on okok Casino, please contact our support team immediately.

11.Changes to This Privacy Policy

okok Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The effective date at the top of this page will always reflect when the policy was last updated. We encourage you to review this policy periodically. Your continued use of okok Casino after any changes take effect constitutes your acceptance of the updated policy.

12.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how okok Casino handles your personal data, please get in touch with our team. We take all privacy-related enquiries seriously and will respond within two business days.